VOL. 01ベンガルール · 2026
ISSUE NO. 01

SIDDHANT SINGH RAWAT

I turn first transactions into lasting relationships.

CUSTOMER SUCCESS RELATIONSHIP MANAGEMENT KEY ACCOUNTS GROWTH ACTIVATION
$0M+traded by the 5 whale accounts I looked after
31→%signup-to-active in 2 months
0+customer issues owned, 90%+ resolved
$0M+won back from one whale who went quiet

Every customer begins as a transaction. A sign-up, a first deposit, a support ticket.

Nobody stays for a transaction. They stay because someone on the other side knows their name, remembers their last problem and picks up before they have to ask twice.

That's the job I've done everywhere, from school quizzes to trade fairs to crypto sports trading: turn the transaction into a relationship. At DG3 that meant nearly doubling new-user activation, looking after the five whales behind most of the sportsbook's volume, and winning back the biggest one when he went quiet.

Five volumes below. Take your time.

VOLUMES

これまでの物語
2016
原点 St. Xavier's, Jaipur · MIT Manipal · 2016 to 2020The Quizmaster

Origins

At St. Xavier's in Jaipur I was vice president of the literature club and hosted its quizzes as part of the organising committee. Off the stage, I played basketball at district level.

At MIT Manipal I studied Mechatronics, but my best hours went to Untied Laces, the team behind campus cultural events. We brought in stand-up comics including Daniel Fernandes and Sumit Anand, and ran open mics so students could show talent beyond academics. I also wrote for Ed Board, the college yearbook, and in 2020 worked the ticket sales team for Under 25's Manipal event.

the engineer who kept ending up on the events team
From the Untied Laces years
Untied Laces presentsStand-up nightsDaniel Fernandes · Sumit Anandplus open mics for students
ADMIT ONEMIT MANIPAL
Under 25 · Manipal · 2020I sold these
NO. 25
VPliterature club, St. Xavier's
Districtlevel basketball player
B.TechMechatronics, MIT Manipal
2020
マッチメーカー Operations Intern · 2020The Matchmaker

Able Jobs (YC)

Able Jobs, a YC-backed startup, helps companies hire early-career talent. As an operations intern I worked the whole match, from database to joining day, for partner companies including Verzeo, Pitstop and Byju's.

I scouted the database for candidates who fit each opening and coached each one for two to three days: interview etiquette, role prep and walkthroughs of any tasks. Then I matched recruiter availability with candidate slots, followed up on who made the next round, and saw the selected ones through to signed offer letters and their first day. The job wasn't done at "you're hired". It was done when they showed up.

first lesson in activation: day one is the real conversion
One candidate, start to finish
1Found in the database
2Coached for 2 to 3 days
3Interviews scheduled
4Offer letter signed
5Shows up on day one
YCbacked hiring startup
2 to 3days of coaching per candidate
3+partner companies, incl. Verzeo, Pitstop and Byju's
2021
見本市 Assistant Merchant · May 2021 to Dec 2022The Trade Floor

Yatrik Arts

I represented Yatrik Arts at the IHGF Delhi Fair, dealing with international buyers from the Americas, Europe and the Middle East, and came away with leads including TJ Maxx.

The work off the floor mattered as much. I created catalogues for prospective buyers, cold-emailed leads with them, set up meetings and prepared samples for the fair. The first order filled three containers.

a trade fair is just a very loud inbox
Order no. 1
€9,0003 containers · first order
0containers on the first order
€0first order value
0buyer regions: the Americas, Europe, the Middle East
ザワザワ
2023
落とし物 Marketing Executive, then Product Manager · Apr 2023 to Jan 2025Lost & Found

Dahlia Technologies

I joined as Marketing Executive. I ran social media, revamped the My Ticket Solutions product website with our graphic designer, and planned our presence at Breakbulk Middle East and Netherlands, from the team's social posts to the full stall. I also turned new-hire onboarding into Synthesia videos, which took it from five days to two.

A year in, I moved to Product Manager on My-BagTags, an NFC and QR luggage tag with a companion app. I defined the requirements and wireframes with 10+ stakeholders and took it through production.

onboarding, compressed. a running theme.
How My-BagTags works
You lose your bag
Whoever finds it scans the tag
They reach you
0units through production, 2 weeks early
0%lower material cost
5→ daysnew-hire onboarding
2025
ビッグリーグ Customer Growth and Success Lead · Feb 2025 to nowThe Big Leagues

Barter Technologies / DG3

DG3 Sportsbook, a crypto sports trading platform, and DG3 Prediction Market Terminal, built on Polymarket. I started in growth, grew into customer success, then activation, then the terminal launch.

CH. 1Growth · From Feb 2025

I joined Barter in growth. I ran 44 X campaigns targeting the followers of 15+ competitors, and one campaign alone brought in $32K in volume.

From June to November 2025 I also ran the main X handle, which did 3.5M impressions over that stretch.

cold DMs, warm traders
Cold outreach, by the numbers
33,000cold leads
44campaigns
376onboarded
0users onboarded from 33K cold leads
$0Kvolume from a single campaign
0Mimpressions on the main handle
CH. 2Customer Success and Key Accounts · From Jun 2025

Handling early support tickets well turned into owning customer success. I ran monthly voice-of-the-customer reviews with the CEO, and pushed provider switches with engineering that cut deposit and withdrawal issues from 2 a week to 2 a month, and transaction failures to zero.

I also looked after our whales: the 5 accounts behind nearly 80% of the sportsbook's lifetime volume, who traded $8M+ between them.

key accounts aren't accounts. they're people.
Deposit and withdrawal issues, a month
Before~8
After2

2 a week became 2 a month. Transaction failures: zero.

0+issues owned, 90%+ resolved
$0M+traded by the whales I looked after
~80%of lifetime volume, from 5 accounts
CH. 3Activation · From Mar 2026

In March 2026 I took over new-user activation and found a leak. Our onboarding journey only caught people in their first session, so anyone who visited, left and came back to sign up was never tagged as new. 4 in 10 new users were quietly missing onboarding.

We built a custom user attribute that keys the journey on where a user is, not how many sessions they've had, and I rebuilt the lifecycle email journeys around it. Signup-to-active went from 31% to 59% in two months.

one segment rule. 4 in 10 users.
March signups, before the fix
375 entered onboarding267 never did

642 signups. 42% fell through.

Signup-to-active
Before31%
After59%
4 in 10new users were missing onboarding
31→%signup-to-active
0months to nearly double it
CH. 4DG3 Terminal launch · 2026

One of our biggest traders hadn't placed a single trade since the terminal went live. What brought him back wasn't a campaign or an offer. He was going through something serious, and I moved the conversation to a private chat, listened, and stayed in his corner until he got proper answers. A few weeks later he was trading again: $2M+ on the terminal in under a month.

Alongside the launch I built DG3 Esports on X from zero, built Esports Signals (see Inside My Head), and built the waitlist signup flow myself: a Supabase* webhook sends an HTML email through Resend*, confirming 550+ signups.

* Developed with the assistance of AI.

the volume was the result, not the goal
One account, volume on the terminal
$0before mid-July
$640K+last 10 days of July
$1.4Mfirst 15 days of August
$0M+from one whale, in under a month
0K+DG3 Esports impressions in 11 weeks, 1.5% engagement
0+waitlist signups confirmed

DG3 Esports: the account, built from zero

Total impressions573,197
16 Jul5 Oct
Total profile visits1,914
16 Jul5 Oct

Running weekly totals from the X account analytics export, launch on 16 July to 5 October 2026. Engagement rate across the period: 1.51%.

SKILLSET

技能
What I do

Customer success

  • Onboarding design
  • Lifecycle email journeys
  • Issue resolution and escalation
  • Voice-of-the-customer reviews
  • CS playbooks and specs

Relationships and key accounts

  • Key account management
  • High-value trader care
  • Win-back
  • Cross-selling
  • Stakeholder management

Growth and activation

  • Activation funnels
  • User segmentation
  • Cold outreach
  • Contest and loyalty design
  • Community and social
  • B2B trade sales

Product and operations

  • Requirements and wireframes
  • Production management
  • Event and stall planning
  • Training and coaching
  • Copywriting
What I use

Data

  • SQL*
  • PostgreSQL*
  • DBeaver*
  • Polymarket Data API*
  • X Analytics

Lifecycle and CRM

  • WebEngage
  • Resend*
  • Supabase*

Content and social

  • X
  • Synthesia
  • ImageKit

* Developed with the assistance of AI.

The thinking a one-page CV has no room for. Open a chapter.

TO BE CONTINUED...

If you need someone to own your growth relationships, let's talk.

Customer success · Relationship management · Key accounts · Growth
Based in Bengaluru. Open to Delhi and remote roles from India.

LINKEDINX+91 96366 90640